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Frequently Asked Questions

I can't log in using my email address and customer code

If you have an account with us, your email address must be registered with us in order for you to use it to log in to your account online. Please call customer service on 1800 673 644 to arrange for your email address to be attached to your account. Once it has been attached to your account you will be able to log in online.

When I type in a product code in the search bar I get something different

Products which are part of a group i.e. there are different colours or sizes for example cannot be searched for individually. The default action is for the image and information for the entire group it is contained within to come up on screen. Simply click on the group and find your desired product.